Shipping & Returns


For orders within the continental USA, we offer FREE shipping on orders over $50. It generally takes 5-7 business days to arrive at your door. For orders less than $50, we charge a $10 flat rate.

For our customers who need the mask pronto, we have a 2 day shipping rate of $25. Or if you really need it fast, we have an overnight shipping option for $100 (order must be placed before 1pm EST on a weekday for next business day arrival). We also have a $30 shipping rate for Canadians and $50 for international orders (Canada and International orders do not include customs fees).

*shipping costs are non refundable* International orders are subject to import duty and taxes

*Orders placed on the weekend are shipped out on the following Monday*

Shipping Type Order Placed On Order Arrives Before
Basic (Free or $10) Monday Following Week's Wednesday
Express ($20) Monday Current Week's Thursday or Friday (see USPS 1-3 day express timetable map)
Overnight Monday before 12pm EST Next Business Day
Canada ($30 + customs fees) Monday 10-14 Business Days (potential delays by customs)
International ($50 + customs fees) Monday 10-14 Business Days (potential delays by customs)



Not happy with it? Send it back within 14 days for a full refund. It must be unworn and in it's original condition to be eligible for a refund.

Please note that only orders over $50 are eligible for free shipping. If, after a return, the original order becomes less than $50, $10 shipping will be deducted from the refund.

VIVO Masks
Returns Dept.
807 Airport Access Road – Unit D
Traverse City, MI 49686 (United States)